Quality performance metrics visually represents relevant data and provides a means by which to convert information into results. Diane Kulisek will provide an overview of Balanced Scorecards and Quality Dashboards as they relate to Strategic Quality Planning, share links to popular on-line references relating to these topics, and summarize Quality Management System guidelines and regulatory requirements pertaining to Quality Planning and Metrics. She will review examples of Scorecards and Dashboards while providing insight, based upon her own experience, about how organizations can apply these tools to achieve higher levels of customer satisfaction, waste reduction, and continual improvement. On-line access to a free editable Quality Planning Procedure, as well as Scorecard and Dashboard templates, will also be included with this presentation.

About the speaker: Diane Kulisek has over 30 years of practical experience within the Quality profession and is President of CAPAtrak, LLC, a contract provider of quality assurance and regulatory compliance leadership, services, and solutions. She has held key management positions within the consumer products, aerospace, and biomedical industries, most recently as Vice President of Quality and Regulatory Affairs for Spectrum Laboratories. Her career has included 8 years within the Gillette Company, culminating in Manager of Quality Engineering at Gillette’s Product Development Laboratory in the Santa Monica Manufacturing Center, and 9 years within Rockwell International, culminating with her role as Associate Product Manager for Avionics & Controls on NASA’s Space Shuttle Main Engine Program. Diane is currently a Deputy Regional Director within the American Society for Quality (Southwest, Region 7), Chair of the Quality Advocacy Committee for the San Fernando Valley Section of ASQ, and Chair-Elect for the Food, Drug and Cosmetic Division of ASQ. She is recognized by ASQ as a Certified Manager of Quality/Organizational Excellence and as a Certified Quality Engineer.

http://www.capatrak.com/index.htm

For more information, contact: Larry Bartkus at (909) 715-5141 or e-mail larrybartkus@bwius.jnj.com

You must RSVP for this event in advance by going to the Acteva site below due to limited seating for this event.

To Register:	http://www.acteva.com/booking.cfm?binid=1&bevaID=138636 at Acteva.com. Members $20-, Non-members $30- (.3 R.U.s Awarded) To encourage interaction, seating is limited to the first 40 registrants, so sign up soon!
Food:	Sandwich (turkey/beef/veg), chips, cookies, and beverages provided.
For more information, contact:	Larry Bartkus at (909)717-5141 or e-mail lbartkus@bwius.jnj.com
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